Tez Brooks from orlando, FL United States
Got this in December 2012 and it didnt have all the pieces. It was missing one of the sponge filters. They never answered my complaint email so I bought my own filter media. Then a month later, it stopped working today (Jan 20th). Blew water through until in case mud or debris had stopped it. Still not working. It hums but has no lift. Although it has a 3 year warranty, Ponds2go website provides no link for returning items still under warranty...only for returning unopened/unused items. Have to call them when they open and hopefully that will work. Hate calling. Sorry website! Needs to be more user friendly, hard to find right links for help.
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